3. Debt Collection Practices: Dos and Don’ts

When attempting to collect debts, both creditors and debt collectors must adhere to the following dos and don’ts:

a. Do Identify Themselves: Creditors and debt collectors must clearly identify themselves and the purpose of their communication.

b. Don’t Threaten or Harass: Using threats, obscene language, or harassment to collect debts is strictly prohibited.

c. Do Provide Debt Details: Debt collectors should provide details of the debt, including the amount owed and the creditor’s name.

d. Don’t Misrepresent Information: Debt collectors cannot misrepresent the debt or claim to be law enforcement officials.